Taking good care of patients does not mean you have to put up with abusive behaviour. Health care workers are more likely to be physically assaulted than the general public by as much as five times. Care givers who are victims of workplace abuse must be given the same consideration as any other victim of violence, as it is not their job to put up with aggressive behaviour from difficult patients. Participants will learn that recognizing workplace violence is the first step towards assessing and controlling it.